One of the users is not being included as a watcher when the rule is triggered

Description

I'm currently setting up an automation rule which includes adding six watchers. For some reason one of the users is not being included as a watcher when the rule is triggered. When I investigated the rule, I noticed that all the users where with their Name and linked(underlined), while this user stayed with his username and not linked.

I also created other rules which I assigned this user as an assignee, and such rules worked perfectly fine.

Same permissions are applied to a group of users which none have this issue except for this user. I am able to add the user manually. The issue is only when trying to use the Automation tool which the user profile doesn't seem to link with the user profile.

Environment

None

Status

Assignee

Unassigned

Reporter

Gabriela Costa

Labels

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Bitbucket URL

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Priority

Medium
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