Unable to create and save polls in Confluence

Description

Some of the users have been experiencing intermittent issues in creating and/or saving polls in Confluence. This behavior is not replicable for all the users though. I have attached a screenshot of the page that the user is seeing (continuous spinning when save buttion is pressed) on the polls creation page.

As per the Confluence logs, we have observed the below error for the affected users:
"
– referer: https://deliverybackbone.kpmg.com/collaboration/polls/listpolls.action | url: /collaboration/polls/doupdatepoll.action | traceId: 48aee72298da9d59 | userName: Louis.Taylor@kpmg.co.uk
com.atlassian.activeobjects.internal.ActiveObjectsSqlException: There was a SQL exception thrown by the Active Objects library:
Database:

  • name:Microsoft SQL Server

  • version:12.00.5556

  • minor version:0

  • major version:12
    Driver:

  • name:jTDS Type 4 JDBC Driver for MS SQL Server and Sybase

  • version:1.3.1

java.sql.DataTruncation: Data truncation

at com.atlassian.activeobjects.internal.EntityManagedActiveObjects.create(EntityManagedActiveObjects.java:88)
at com.atlassian.activeobjects.osgi.TenantAwareActiveObjects.create(TenantAwareActiveObjects.java:261)
at sun.reflect.GeneratedMethodAccessor3789.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
"
Could you please review and let us know what could be causing this issue ? Also, it will be good to know if there is any workaround that we can use to fix this issue on priority.

Environment

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Assignee

Unassigned

Reporter

Anonymous

Labels

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Priority

High
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