To contact support, email firstname.lastname@example.org.
|Time to first response for issues|
- Critical loss of add-on functionality or performance resulting in high number of users unable to perform their normal functions.
Reported during business hours (10 a.m. - 6 p.m. PST, Monday - Friday)
within 5 hours
- Moderate loss of add-on functionality or performance resulting in multiple users impacted in their normal functions.
|within 1 business day|
- Minor loss of add-on functionality
- Issues encountered in a non-production environment.
|within 3 business days|
- Product feature questions
- Product modification or enhancement requests
|within 5 business days|
To get help installing, configuring, or using your plugin, please send us an email at email@example.com.