Mohami has been acquired by Appfire! Read more about it here.

Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 12 Current »

To contact support, email support@mohami.io.

Classification

Criteria

Time to first response for issues

Level 1 

  • Critical loss of add-on functionality or performance resulting in high number of users unable to perform their normal functions.

Reported during business hours (10 a.m. - 6 p.m. PST, Monday - Friday)
within 5 hours

Level 2 

  • Moderate loss of add-on functionality or performance resulting in multiple users impacted in their normal functions.
within 1 business day

Level 3 

  • Minor loss of add-on functionality
  • Issues encountered in a non-production environment.
within 3 business days
Level 4
  • Product feature questions
  • Product modification or enhancement requests
within 5 business days


Getting help

To get help installing, configuring, or using your plugin, please send us an email at  support@mohami.io.



Service Level Agreement  •  Privacy Policy  •  EULA 

  • No labels