Mohami Support

Welcome to Mohami Support

Our new Appfire Customer Support Portal is now live!

Visit the new portal to submit a new support request or follow up on an existing ticket.

If you have trouble accessing the new portal, have questions about switching to the new Appfire support portal or anything non-technical, please email us directly at support@appfire.com

We stand with Ukraine. Appfire has suspended support services to customers in Russia and Belarus until further notice. Read our full statement

Apache Log4j2 vulnerability

We'd like to assure our customers that patches have been made for the Mohami apps impacted by the Log4J vulnerability (CVE-2021-44228).

As of 16th December 2021, Atlassian has published guidance for users of Bitbucket here. We recommend that you review this information and reach out to us for further support. We’re here to help!

Multiple Products Security Advisory - Log4j Vulnerable To Remote Code Execution - CVE-2021-44228 - Atlassian Support - Atlassian Documentation

For more information, please review CVE-2021-44228 and the Apache Log4j2 post.

Mohami has been acquired by Appfire. You can read more about it here.

The Security for Bitbucket support portal has migrated here.

You can find our documentation on docs.mohami.io!

Powered by Jira Service Management
{"xsrfToken":"d4e2506513491028d3fb402718755135776fbfae_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/076f6275-1d81-44e4-b300-d540df43d570/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YWFmZWZkZi1jNGQ2LTQ2OTMtOTRjYi1kMDlmYmRkN2JmNWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA3NmY2Mjc1LTFkODEtNDRlNC1iMzAwLWQ1NDBkZjQzZDU3MCI6WyJyZWFkIl19LCJleHAiOjE3MzQ4NjY1MDUsIm5iZiI6MTczNDg2NTkwNX0.W97q-8K5Q75LoMx34NJWS7kgDeKFiKo-WzLkSpwumYM&client=4aafefdf-c4d6-4693-94cb-d09fbdd7bf5a&mode=fit","logoId":"076f6275-1d81-44e4-b300-d540df43d570","isLogoAvailable":true,"helpCenterTitle":"Welcome to Mohami Support","sharedPortalName":"Mohami Support","userInitialAnnouncementHeader":"Our new Appfire Customer Support Portal is now live!","userInitialAnnouncementMessageWiki":"<p><a href=\"https://appfire.atlassian.net/servicedesk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Visit the new portal</a> to submit a new support request or follow up on an existing ticket.</p>\n<p>If you have trouble accessing the new portal, have questions about switching to the new Appfire support portal or anything non-technical, please email us directly at <a href=\"mailto:support@appfire.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">support@appfire.com</a></p>\n<p>We stand with Ukraine. Appfire has suspended support services to customers in Russia and Belarus until further notice. <a href=\"https://www.linkedin.com/pulse/appfire-position-statement-ukraine-crisis-russia-randall-ward/?trackingId=OOZn9exSQi674x6KLb0Y4Q%3D%3D\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Read our full statement</a></p>\n<p>Apache Log4j2 vulnerability</p>\n<p>We'd like to assure our customers that patches have been made for the Mohami apps impacted by the Log4J vulnerability (CVE-2021-44228).</p>\n<p>As of 16th December 2021, Atlassian has published guidance for users of Bitbucket here. We recommend that you review this information and reach out to us for further support. We’re here to help!</p>\n<p><a href=\"https://confluence.atlassian.com/security/multiple-products-security-advisory-log4j-vulnerable-to-remote-code-execution-cve-2021-44228-1103069934.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Multiple Products Security Advisory - Log4j Vulnerable To Remote Code Execution - CVE-2021-44228 - Atlassian Support - Atlassian Documentation</a></p>\n<p>For more information, please review <a href=\"https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2021-44228\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">CVE-2021-44228</a> and the <a href=\"https://logging.apache.org/log4j/2.x/index.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Apache Log4j2 post</a>.</p>\n<p><b>Mohami has been acquired by Appfire. You can read more about it <a href=\"https://blog.mohamicorp.com/mohami-has-been-acquired-by-appfire-f4c45755b696\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">here</a>.</b></p>\n<p><b>The Security for Bitbucket support portal has <a href=\"https://soteri.atlassian.net/servicedesk/customer/portals\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">migrated here</a>.</b></p>\n<p>You can find our documentation on <a href=\"https://docs.mohami.io/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">docs.mohami.io</a>!</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to Mohami Support","sharedPortalName":"Mohami Support","announcementHeader":"Our new Appfire Customer Support Portal is now live!","announcementMessage":"[Visit the new portal|https://appfire.atlassian.net/servicedesk] to submit a new support request or follow up on an existing ticket.\n\nIf you have trouble accessing the new portal, have questions about switching to the new Appfire support portal or anything non-technical, please email us directly at [support@appfire.com|mailto:support@appfire.com]\n\nWe stand with Ukraine. Appfire has suspended support services to customers in Russia and Belarus until further notice. [Read our full statement|https://www.linkedin.com/pulse/appfire-position-statement-ukraine-crisis-russia-randall-ward/?trackingId=OOZn9exSQi674x6KLb0Y4Q%3D%3D]\n\nApache Log4j2 vulnerability\n\nWe'd like to assure our customers that patches have been made for the Mohami apps impacted by the Log4J vulnerability (CVE-2021-44228). \n\nAs of 16th December 2021, Atlassian has published guidance for users of Bitbucket here. We recommend that you review this information and reach out to us for further support. We’re here to help! \n\n[Multiple Products Security Advisory - Log4j Vulnerable To Remote Code Execution - CVE-2021-44228 - Atlassian Support - Atlassian Documentation|https://confluence.atlassian.com/security/multiple-products-security-advisory-log4j-vulnerable-to-remote-code-execution-cve-2021-44228-1103069934.html]\n\nFor more information, please review [CVE-2021-44228|https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2021-44228] and the [Apache Log4j2 post|https://logging.apache.org/log4j/2.x/index.html].\n\n*Mohami has been acquired by Appfire. You can read more about it [here|https://blog.mohamicorp.com/mohami-has-been-acquired-by-appfire-f4c45755b696].*\n\n*The Security for Bitbucket support portal has [migrated here|https://soteri.atlassian.net/servicedesk/customer/portals].*\n\nYou can find our documentation on [docs.mohami.io|https://docs.mohami.io/]!","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#27a9e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=mohamicorp","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"d4e2506513491028d3fb402718755135776fbfae_lout","baseUrl":"https://mohamicorp.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://mohamicorp.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"2048576000","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"4aafefdf-c4d6-4693-94cb-d09fbdd7bf5a","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"f76b451bd2f84b8db83a629d7cca0f7d","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}